General Cash Out Information
How can I contact the cash outs department?
The cash outs department works 24/7 and you can contact us through live chat.
Are my funds and cash outs safe with you?
We know the content of your online Poker account is very important to you. That's why we keep all Poker Account Balances in segregated accounts which are never used for operational purposes. It's a system that guarantees we can fulfill our monetary obligations to all our players. Additionally, all transactions made through our web site are secure. We use SSL (Secure Socket Layers) and 256-bit encryption to protect all information you provide us.
How long does it take for you to process my cash out?
Under normal circumstances, withdrawals are processed the day after they were requested, however all withdrawals are subject to review, and may take up to 15 business days to process.
Will you process my cash out during the weekend?
Payouts are processed during business hours on Monday through Friday.
Can I request my cash out during the weekends?
Yes, you can place your cash out request at any time through the Cashier section.
What do I need to do before cashing out?
You need certify your poker account with our Security Department. For more details on this process please contact us.
What documents do I need to submit to certify my account with?
You need to send us:
- A scanned image of the front side of your Driver's license.
- A recent utility bill under your name
Plus, if you deposited with a credit card:
- Signed Authorization form
- Copy of the card (s) used to deposit
Why do I have to send documents to certify my account?
Please note that our document request has been instated due to the following reasons:
- To maintain a high level of security.
- To validate your identity.
- To verify your financial transactions.
- To confirm that the credit card(s) and the transactions made are legit.
Aside from that, we guarantee that we will not use your documents for any other purpose than certifying your account.
How long does it take to get my account certified?
We will do our best to have your account certified within the hour of you sending us your documents; however, it may take up to 24 hours depending on the work load.
How do I send you my documents?
You can scan your documents or take a digital picture of them with a camera or a smart phone. Please contact us in order to know the best way of sending these documents.
Is there a preferred type of format that I should send my documents in?
We prefer scanned images or digital pictures; this ensures that your documents are clear and legible.
What is the minimum cash out?
It varies depending on the method you choose. You can click on any of the methods offered on the Cashier section for details as to the minimum and maximum cash out amounts per method.
If I have less than the minimum cash out, can you still send me my money?
Due to our processors policies is not possible to process a cash out for less than the minimum amount established for each method.
What cash out options do you offer?
We invite you to click on Cashier and then on Withdrawal to check what cash out options are available based on your location.
How long does a cash out take?
Each one of the cash out options available can have a slightly different delivery time frame. We invite you to click on Cashier, Withdrawal and select the cash out option you want to see the delivery details on each one. However, do keep in mind that all cash outs have a processing time frame of 24 hours and might take up to 15 business days to be processed. Once processed, you can check on the delivery time posted on the specific method.
What would be the best cash out option?
This can vary depending on your needs; however, our preferred cash out option is Bitcoin. Not only is this the fastest method for cashing out, it will allow you higher limits for transactions and we do not charge fees on these transactions.
We invite you to consider the delivery times and limits on the different cash out options displayed under Withdraws in the Cashier section.
How do I request a cash out?
You can request your cash outs using the poker application: click on Cashier and select the Withdrawal option, from there you will be able to choose one of the options available.
Can you place a cash out request for me?
We can request your payout to be processed manually under certain circumstances, like when the cashier page is not working or if it is inaccessible.
Do I have to cash out using the same method I used to deposit?
If you have used an e-wallet to deposit, we will send your withdrawal via the same e-wallet. At least one deposit should be made using a specific e-wallet to be able to process your withdrawal.
How long do I have to wait after my Last Deposit to be able to cash out?
You would need to wait at least 72 hours in order to request your cash out; however, all payouts are conditioned to be reviewed by our Security Department and your account must be certified. Also, it must show a minimum rake generated before allowing you to cash out.
How long do I have to wait after a player to player transfer to cash out?
You would need to wait at least 72 hours in order to request your payout after every player to player transfer; however, all payouts are conditioned to be reviewed by our Security Department and a minimum rake must be generated before allowing you to cash out.
How much is the minimum rake I need to generate before cashing out?
This amount can vary and will depend on the type of games you play and the amount you have deposited or received from a transfer